Maintenance, Security

AFTER HOURS

Owners, Renters and Guests: The hours in the office is 9-2 pm but stuff happens after hours. The elevator is not working or there is a water leak,. The Property Managers are here after hours.  If you need to contact the Property Manager after hours, call the office and follow the instructions.

The full recorded message is as follows: Thank you for contacting the Sandarac after hours. Please listen carefully as our menu has recently changed. For a fire or medical emergency, please hang up and dial 911. To leave a voice mail for Sandarac I, Building A, please press 1 (which routes to Jennifer Darrow’s voicemail.) To leave a voice mail for Sandarac II, Building B, please press 2 (which routes to Sandra Caron voicemail.) For a building emergency for Sandarac I, Building A, please press 3 (the call then routes to the Manager, Jennifer Darrow’s cell phone.) For a building emergency for Sandarac II, Building B, please press 4.  (the call then routes to the Manager, Sandra Caron cell phone.) Thank you.

The calls are automatically routed to the Building Manager’s phone and should be treated as a true emergency. If it can wait until the next business day, for things such as a lighting issue or your FOB or pin not working, please call the office and leave a voice mail (option 1 or 2) so we can follow up on the next business day. Option 3 or 4 as an EMERGENCY OPTION ONLY. We do not consider questions about rental check in, parking, keys, internet, phone or cable outages to be a building emergency, it will wait until the next business day. Remember, the office is a shared office with two different associations so you must know which side you are on. If it ends in A, you are part of Sandarac I, if it ends in B, you are part of Sandarac II.

Thank you.

Sincerely,

Jennifer Darrow, Property Manager